Effective date: June 15, 2026
This Privacy Policy applies to TensorJet AI websites, PromptFence, and related products and communications.
1. Information we collect
We may collect account information such as name, email address, organization name, role, plan, and login identifiers. If you join a waitlist or contact us, we collect the information you submit, such as email address and message content.
PromptFence may process product data such as team policy settings, custom sensitive terms, allowed AI tool domains, invite tokens, event metadata, risk scores, finding types, redacted samples, timestamps, and content hashes. PromptFence is designed to reduce retention of raw prompts where possible.
We may collect technical data such as IP address, browser type, device information, pages visited, request logs, security events, and approximate location derived from network data.
2. Payment information
Payments may be processed by Paddle as merchant of record. We do not store full card numbers. Paddle may collect and process payment details, tax information, billing addresses, invoices, receipts, and transaction records under Paddle's own policies.
3. How we use information
We use information to provide and secure our products, process subscriptions, respond to support requests, manage accounts, improve product quality, prevent abuse, comply with legal obligations, and send product or transactional communications.
4. Sharing
We may share information with service providers that help us host, secure, operate, analyze, and support our products. These providers may include cloud infrastructure, database, email, authentication, payment, and security services. We may also share information when required by law, to protect rights and safety, or during a business transfer.
5. Security
We use reasonable technical and organizational safeguards to protect information. No internet service is completely secure, and you are responsible for maintaining safe account credentials and access controls.
6. Retention
We retain information for as long as needed to provide the service, comply with legal and tax obligations, resolve disputes, enforce agreements, prevent abuse, and maintain business records. We may retain limited logs or backups for security and reliability.
7. Cookies and similar technologies
Our websites may use necessary cookies or similar technologies for security, routing, authentication, forms, and product functionality. If we add analytics or marketing cookies, we will update this policy or provide additional notice where required.
8. International processing
We may process information in countries other than where you live. Where required, we use appropriate safeguards for international transfers.
9. Your choices and rights
Depending on your location, you may have rights to access, correct, delete, restrict, or export certain personal information, or object to certain processing. To make a request, email [email protected].
10. Children's privacy
Our products are not intended for children under 13, and we do not knowingly collect information from children under 13.
11. Changes
We may update this policy from time to time. The updated version will be posted on this page with a new effective date.
12. Contact
Privacy questions: [email protected].